Our basic camera troubleshooting solves most issues with cameras not powering on or not taking pictures.
- Check the voltage on your batteries with a multi-meter. Each battery should measure at least 1.5 volts. Sometimes batteries show a high percentage battery life, however if one of the batteries is lower than 1.5 volts, it could cause the power source to the camera to be weak. When in doubt replace questionable batteries with new batteries.
- Use Moultrie or Energizer, Alkaline or Lithium, batteries. Do not use rechargeable batteries, off-brand batteries, or batteries labelled “long-lasting”. Energizer and Moultrie batteries are the two batteries that through extensive testing have proven to work reliably in our products.
- Try a “hard reset”. To do this: (1) remove the batteries and the SD card from the camera. (2) With the batteries and SD card removed, turn on (switch it to Quick Start or Custom Start) the device for one minute. (3) After one minute, turn the camera Off, insert the batteries and SD card and turn the unit back on.
- Use correct SD card. Most Moultrie Cameras support up to a 32GB SD card from Class 4 to Class 10. Class 10 cards are recommended for higher performance cameras, particularly when capturing higher resolution photos and HD video. SD and SD HC cards are recommended. Do NOT use SDXC cards, Micro/Mini cards, Ultra capacity, or high-speed cards.
- Always format/erase images from your SD card in your camera (Erase/Delete All Images). This will ensure that camera and SD card will work together.
- Inspect old SD cards for wear and tear, especially on the electrical contacts (small, vertical metal strips on the back of card) to ensure they are clean and in good condition. This will ensure proper connection to the camera. Additionally, it is recommended to replace SD cards every few years as they have a finite number of read/write cycles and will degrade over time even during normal operation.
- Use a dedicated SD card. We recommend that you use a dedicated SD card in each individual camera. Be sure to always Format your SD card in your camera each time you check photos. This will ensure that the camera and card will properly work together. When using a computer to view photos on an SD card, we recommend that you format the SD card in your computer when finished viewing and saving photos. This will ensure a cleared SD card for your next use. When in doubt, use a brand-new SD card and format it in your camera.
- Go to https://www.moultriefeeders.com/support-firmware-faq to see if your camera has a firmware update
If the above steps do not resolve your issue and your camera is still under warranty, you can get information on how to return your product, as well as fill out a return form, by clicking on the below link: