Moultrie Mobile Tips
When using Moultrie Mobile, we recommend using Energizer Alkaline or Lithium batteries. Do not use rechargeable batteries, off brand batteries, or batteries labelled “long lasting”.
Most Moultrie Game cameras support up to a 32GB SD card from Class 4 to Class 10. However; when paired with the Moultrie Modem we suggest using 8GB SD or lower. Class 10 cards are recommended for higher performance cameras, particularly when capturing higher resolution photos and HD video. SD and SD HC cards are recommended and SDXC cards should not be used.
It is always recommended to format your SD card in the camera prior to use, even if the SD card is new. This can be done by using the erase all or delete all function in your camera’s menu.
Do not use a security code on your camera when using the Field-Modem MV1. A security code will prevent images from uploading.
Having trouble logging in to your Moultrie Mobile web account? Be sure you are at
www.moultriemobile.com and remember the password must contain at least 8 characters with 1 symbol.
When using your camera on the Moultrie Mobile System, make sure your camera is in “Custom Start” to enable changing camera settings via the website or app. (Not applicable with A-Series Cameras)
Remember when changing settings remotely, the setting will not take effect until the next time the system dials in.
If your camera has stopped uploading images, check to see if you have the most up to date firmware available. You can find more information about this process at
If your modem only uploaded one time and stopped, check your settings. You have the option to upload once per day, twice per day, or immediately when a picture is taken.
When the modem is transmitting a picture, make sure that the camera says “USB-connected“ on the display, this means that the modem recognizes the camera. If you do not see “USB connected” make sure the cord is secure and plugged in properly.
When you first register a modem, you are charged a prorated fee with prorated data for the first month. Billing occurs on the 21st of the month. Data reset on the 29th of each month.
Because these cameras do not have internal memory, it is best that you do not allow the camera’s available memory to reach 100%. Make sure to format the SD card from the website often or replace the SD card with a new formatted SD card when you visit your system.
If your data plan reaches 100% use during the month, your system will go into dormant mode. This results in you not receiving any additional images and the system will default to a once per day upload to conserve the battery life. If you purchase additional data once the modem has gone into dormant mode, the system will begin uploading new images 24 hours after the last check in time.
Before leaving your system behind in the field, press the button on the side of the MV1. Make sure you get all three status lights: Awake-Camera-Server- in addition to at least two green bar signals.