Broken Plastic Eyelets/Brackets (where the camera strap goes through)
Broken plastic: Broken eyelets on the camera are considered physical damage. Physical damage is not covered under warranty. The camera is not designed to come out of the case. The case cannot be replaced and we are unable to repair it. Here are several suggestions that we can make as alternative ways of mounting your camera.
- Purchase a camera tree mount. The tree mount will screw into the tree and the camera will screw directly onto the tree mount using the tripod mount on the bottom of the camera.
EZ Tree Mount 3-pack MFHP12571
2. The other suggestion would be to go to the hardware store and purchase two generic brackets that you can feed your strap through. Glue the brackets on the back of the camera using J-B Weld. This is a two part epoxy and will adhere both to metal and plastic. It will also hold up very well to the elements. You do not want to drill or screw anything into the camera as you may damage one of the circuit boards or compromise the weather resistant housing. You can also use a bungee strap around the whole camera to hold it to a tree.
Broken Plastic Lens
Broken plastic lens on the camera are considered physical damage. Physical damage is not covered under warranty. The case cannot be replaced and we are unable to repair it. However, the plastic lens is called a Fresnel Lens. Due to proprietary reasons, we cannot disclose information on our Fresnel Lens, but you may be able to find a suitable replacement by searching online