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- Check to make sure you have the right SD card. (NO MICRO/NO HIGH-SPEED) you can use up to class 10 and 32GB.
- Format SD card (To format, go to delete all photos on camera and select yes) if you get "err" try at least 3 times.
- Remove the white security strip inside the door.
- See if the camera has a firmware update available.
If you are unable to resolve the issue with the provided troubleshooting Below is listed another link for the Return Instructions.